Last updated: October 26, 2026
This Data Retention Policy describes how long Lumisage stores different types of data and when data is deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Required for service access |
| Uploaded Files (active orders) | Duration of project + 14 days | Revisions & dispute resolution |
| Uploaded Files (completed) | 30 days after completion | Grace period for re-download |
| Payment Records | 7 years | Legal & financial compliance |
| Chat Messages | 90 days after order completion | Support reference |
| Security Logs | 180 days | Security monitoring |
| Reviews & Testimonials | Indefinitely (or until deletion request) | Public service quality record |
| Booking Records | 1 year | Business records |
When data reaches its retention limit, it is securely deleted from our systems. File deletion follows industry-standard secure erasure practices, ensuring data cannot be recovered.
You may request early deletion of your files or account at any time by contacting us at support@lumisage.com. We will process deletion requests within 7 business days, subject to legal retention requirements.
We maintain encrypted backups for system reliability. Backup data is subject to the same retention rules as primary data and is purged on the same schedule.
In some cases, we may be required by law to retain data beyond our standard schedule. In such cases, we retain only the minimum required and delete as soon as legally permissible.
For data retention questions or deletion requests: support@lumisage.com