💳 Legal Document

Refund Policy

Last updated: October 26, 2026

At Lumisage, we are committed to your satisfaction. We stand behind the quality of our work. This Refund Policy outlines when and how refunds are granted.

1. Our Commitment

Every project at Lumisage is handled with care and professionalism. If you are not satisfied with the result after using all included revisions, we will evaluate your refund request fairly and honestly.

2. Refund Eligibility

Situation	Refund Eligible?
Work not started yet	✅ Full Refund
Work in progress (less than 50% complete)	✅ Partial Refund
Work delivered, all revisions used, still unsatisfied	⚠️ Case-by-case review
Work delivered and downloaded, no revision request	❌ Not eligible
Client changed requirements after delivery	❌ Not eligible
Duplicate payment	✅ Full Refund

3. How to Request a Refund

• Log in to your Lumisage dashboard
• Navigate to your order
• Click "Request Refund" and describe your reason
• Our team will review your request within 3 business days
• You will receive an email notification with our decision

4. Refund Processing Time

Approved refunds are processed within 5–10 business days. Processing time may vary depending on your payment method and provider.

5. Revision Policy

Before requesting a refund, please use your included revisions. We offer:

• Polish — 1 revision
• Elevate — 3 revisions
• Luminary — Unlimited revisions

Revisions must be requested within 7 days of delivery.

6. Contact

For refund questions, contact us at support@lumisage.com. We will always treat your case with fairness and respect.