🔒 Legal Document

Privacy Policy

Last updated: October 26, 2026

At Lumisage, privacy is not a policy — it is our first and most important rule. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and encrypted password. This information is used solely to operate your account.

Files You Upload

Any files you upload for polishing are stored in a private, encrypted vault accessible only to you and the assigned team member. Files are never shared with third parties.

Payment Information

We do not store your full card numbers or sensitive payment credentials. Payment processing is handled by trusted third-party providers (Stripe, PayPal, etc.) who maintain their own security standards.

Usage Data

We collect basic usage data such as pages visited and features used to improve our service. This data is anonymized and cannot identify you personally.

2. How We Use Your Information

• To deliver our polishing services
• To send order confirmations and delivery notifications
• To process payments and issue invoices
• To respond to support requests
• To improve the Lumisage platform

We do not sell, rent, or share your personal data with any third party for marketing purposes. Ever.

3. File Storage & Retention

Your uploaded files are stored securely during your project. After completion, files are retained for a limited period to allow for revisions and disputes. Files are then securely deleted in accordance with our Data Retention Policy. You may request early deletion at any time.

4. Security Measures

• Password encryption (bcrypt hashing)
• Database encryption at rest
• HTTPS encrypted data in transit
• Rate limiting and anti-brute-force protection
• Session security and access controls
• Audit logs for all sensitive operations

5. Your Rights

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Request a copy of your data (data portability)
• Withdraw consent at any time

6. Cookies

We use essential cookies to keep you logged in and maintain your session. We do not use tracking or advertising cookies. See our Cookie Policy for full details.

7. Children's Privacy

Lumisage is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this policy periodically. We will notify registered users of material changes via email. Continued use after changes constitutes acceptance.

9. Contact

For any privacy-related questions or requests, contact us at support@lumisage.com